Everything you need to know about how we work, what we deliver, and how we handle your information.
Summary: Setup fees are non-refundable once work begins. Monthly retainers require a minimum 2-cycle commitment and 30 days written notice to cancel. All clients are subject to the same minimum commitment terms regardless of any custom pricing arrangements agreed upon at the time of engagement.
All one-time setup fees are non-refundable once the onboarding process has begun. Setup fees cover the discovery, configuration, and launch work required to deliver your package. This work is performed and considered delivered regardless of whether the client continues beyond the initial period.
Any pricing adjustments, promotional arrangements, or custom fee structures agreed upon in writing between Agen Solutions and the client do not alter the client's obligations under the minimum commitment terms below. All clients — regardless of the fee structure agreed upon — are bound by the same minimum commitment and cancellation terms.
All monthly retainer agreements carry a minimum commitment of two consecutive billing cycles from the date the first retainer payment is due. Clients may not cancel before completing two full billing cycles.
To cancel your monthly retainer, you must provide written notice to Agen Solutions a minimum of 30 days before your next billing date. Notice must be sent via email to [email protected] with the subject line "Cancellation Notice — [Your Business Name]".
Monthly retainer payments are non-refundable once a billing cycle has begun. Work performed during an active support period — including system monitoring, optimization, adjustments, and client communication — is considered delivered and is not eligible for refund.
If Agen Solutions fails to deliver the agreed scoped launch outcome within the 30-day post-launch support window, we will continue working to correct it at no additional charge until the original scope is met. This is our service guarantee and constitutes our full remediation obligation.
Before initiating any payment dispute or chargeback, clients agree to contact Agen Solutions directly at [email protected] to attempt resolution. Chargebacks initiated without prior written notice to Agen Solutions may result in account termination and recovery of associated fees.
By engaging Agen Solutions for any service, you agree to these Terms of Service. These terms govern the relationship between Agen Solutions ("we," "us," "our") and the client ("you," "your").
Agen Solutions designs, implements, and supports AI workflow systems and private AI systems for businesses. Services are delivered remotely and are scoped per engagement as described in your service agreement and on our website at agensolutions.net. Our services include but are not limited to: business AI workflow system design and implementation, private AI system design and deployment, workflow automation support, discovery and scoping sessions, system configuration, team onboarding, and ongoing monitoring and optimization support. The scope of each engagement is clearly defined before work begins and does not include unlimited custom development, legal or regulatory compliance certification, or services outside the agreed scope.
Agen Solutions operates two primary service lanes:
Clients are responsible for providing timely access to any accounts, systems, assets, or information required to deliver the agreed services. Delays caused by the client's failure to provide required access may extend delivery timelines without affecting billing dates. Clients are also responsible for ensuring their use of any implemented AI system complies with applicable laws and regulations in their industry.
Upon full payment of all fees owed, clients own the content, configurations, and deliverables produced specifically for their business as part of the agreed scope. Agen Solutions retains ownership of all underlying system architectures, implementation frameworks, workflow templates, methodologies, and proprietary tools used to design and deliver services.
Agen Solutions is not liable for outcomes dependent on third-party platform performance, infrastructure changes, regulatory developments, or factors outside our direct control. We make no guarantees of specific operational outcomes, efficiency improvements, or business results. We do not provide legal, compliance, medical, or financial advice. Our liability is limited to the value of fees paid in the most recent billing cycle.
Either party may terminate the engagement by following the cancellation process outlined in our Refund & Cancellation Policy. Agen Solutions reserves the right to terminate services immediately for non-payment, abusive conduct, misuse of implemented systems, or violation of these terms, without refund of fees already paid.
These Terms of Service are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Riverside County, California.
Agen Solutions is an AI systems implementation company. We take data handling seriously — both in the systems we build for clients and in how we manage information collected through our own business operations. This policy explains what information we collect, how we use it, and how we protect it.
When you interact with Agen Solutions — through our website, booking calendar, or service engagement process — we may collect the following:
We collect and use only the information necessary to deliver the agreed service scope. We do not use client data for advertising, resale, or purposes unrelated to the active engagement.
Agen Solutions implements AI systems for clients across two service lanes. The data handling approach differs depending on the service type:
In all cases, AI systems are configured to process only the information necessary to perform the agreed functions. We do not build systems designed to collect, retain, or expose data beyond what is required for the scoped service.
We use third-party platforms to operate our business. These platforms may receive certain information necessary to perform their functions. Each maintains its own privacy policy governing their data practices.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Third-party service providers are restricted to using your data only to perform services on our behalf.
We retain client information for as long as the engagement is active and for a reasonable period thereafter for record-keeping and legal compliance. You may request deletion of your data by contacting us at [email protected]. Note that certain records may be retained as required by law regardless of deletion requests.
You have the right to request access to, correction of, or deletion of your personal information at any time. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise any of these rights, contact us at [email protected].
We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. Payment data is handled exclusively through our payment processor and is subject to their PCI-compliant security standards. For Private AI Systems engagements, additional data handling safeguards are incorporated into the system design as part of the implementation scope.
We may update this Privacy Policy from time to time as our services or legal obligations evolve. Updates will be posted at agensolutions.net/legal with a revised effective date. Continued use of our services following an update constitutes acceptance of the revised policy.